Terms of service

Where to Find Information About Us and Our Products

You can find everything you need to know about us, Tempcon Instrumentation Limited, trading as Tick Tock Clocks, and our products on our website, or from our sales or customer service team before you order. We also confirm the key information to you in writing after you order, either by email, in your online account, or on paper.

We Don't Give Business Customers All the Same Rights as Consumers

For example, business customers have different rights if they want to cancel orders or where there is a problem with a product and we don't compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

When You Buy From Us You are Agreeing That:

We only accept orders when we've checked them.
Sometimes we reject orders.
For consumers buying online, we charge you when you order. For business customers ordering through a business account, we usually invoice when we dispatch your product.
If you are a business customer you will be subject to further retention of title obligations until payment is made in full.
If you are a business customer you have no set-off rights.
We reserve the right to charge interest on late payments.
We pass on increases in VAT.
We're not responsible for delays outside our control.
Products can vary slightly from their pictures.
If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind plus extra rights under our No Quibble Guarantee.
You can end an on-going contract (find out how).
You have rights if there is something wrong with your product.
We can change products and these terms.
We can withdraw products.
We can end our contract with you.
We don't compensate you for all losses caused by us or our products.
We use your personal data as set out in our Privacy Notice.
You have several options for resolving disputes with us.
Other important terms apply to our contract.

If You are a Business Customer this is Our Entire Agreement with You

If you are a business customer, then unless we otherwise agree in writing, these terms, together with the terms set out in our website pages including Important Information, Delivery, Shipping and Handling, Returns Policy and No Quibble Guarantee and Price Match Promise constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and the above website pages and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms or those website pages.

We Only Accept Orders When We've Checked Them

We contact you to confirm we've received your order and we accept it when we contact you to confirm acceptance or, if earlier, when we dispatch or supply the product to you. Please check your email address is correct to make sure the order confirmation is sent to the right person.

Sometimes We Reject Orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

For Consumers Buying Online, We Charge You When You Order. For Business Customers Ordering Through a Business Account, We Usually Invoice When We Dispatch Your Product

If you are buying online (other than through a business account) we charge you when you order. For business customers ordering online through a business account or other than online, we invoice you when we dispatch your product. However, for some products we take payment at regular intervals, as explained to you during the order process. Any delivery charges will be shown before you are asked for final payment. Please read the Delivery, Shipping and Handling page of our website, which contains detailed information about deliveries. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.

If You are a Business Customer, Goods Will Be Subject to the Further Retention of Title Obligations Until Payment is Made in Full

If you are a business customer, until title to goods passes to you once we have received payment in full, you shall:

hold goods on a fiduciary basis as our bailee;
store goods separately from all other goods held by you so that they remain readily identifiable as our property;
not remove, deface or obscure any identifying mark or packaging on or relating to goods;
maintain goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery; and
give us such information relating to goods as we may require from time to time,

but you may resell or use goods in the ordinary course of its business. If before title to goods passes to you, you become unable to pay debts or suffer any other form of insolvency event (or if we reasonably believe that such event is about to happen and we notify you accordingly), then, provided that goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy we may have, we may at any time require you to deliver up goods and, if you fail to do so promptly, we may enter any of your premises or the premises of any third party where goods are stored in order to recover them. Irrespective of whether we retain title to goods, risk in goods shall pass to you upon delivery.

If You are a Business Customer You Have No Set-Off Rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We Charge Interest On Late Payments

If we're unable to collect any payment you owe us, we may charge interest on the overdue amount at the rate of 4% a year above the base rate from time to time of National Westminster Bank plc. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We Pass On Increases in VAT

The price of an item includes amounts in respect of value added tax (VAT) chargeable from time to time. The VAT exclusive price and VAT inclusive price of each item is set out in our website and in relevant price lists (with delivery/packing costs as quoted online or by our telephone sales team).

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're Not Responsible for Delays Outside Our Control

If our supply of your product is delayed by an event outside our control (and for business customers this will include strikes or other industrial disputes, acts of God, war or terrorist activity, compliance with any law or governmental order or regulation, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors).

If such an event occurs we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any products you have paid for in advance, but not received. If you choose not to end the contract, we will notify you as soon as the product is despatched.

Products Can Vary Slightly from their Pictures

A product's true colour may not exactly match that shown in our website or on your device or its packaging may be slightly different.

You're Responsible for Making Sure Your Measurements are Accurate

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct.

If You Are a Consumer and You Bought Online or Over the Telephone, You have a Legal Right to Change Your Mind Plus Extra Rights Under Our No Quibble Guarantee

Your legal right to change your mind. For most of our products bought online or over the telephone, as a consumer you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including for standard delivery costs. This is subject to some conditions, as set out below and in our Returns Policy.

Our No Quibble Guarantee for consumers. In addition, we, Tempcon Instrumentation Limited, trading as Tick Tock Clocks, offer our UK consumer customers a No Quibble Guarantee for most products bought online or over the telephone, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those right, see You Have Rights if there is Something Wrong with your Product below).

Your legal rights as a consumer	How Our No Quibble Guarantee is more generous
14 days to change your mind, online and telephone sales. Goods to be returned within a further 14 days of you giving notice. You pay costs of return.	30 days to change your mind and return goods to us, for online and telephone sales only. You pay costs of return.

When you Can't Change your Mind (and the No Quibble Guarantee will not Apply).

You can't change your mind about an order for:

digital products, after you have started to download or stream these;
services, once these have been completed;
subscription services once they have commenced;
sealed computer software, once these products are unsealed after you receive them;
goods that are made to your specifications or are clearly personalised; and
goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know and have returned relevant goods in their original packaging (and with all supplied instruction manuals and accessories) no later than 30 days after:

the day we deliver your product, if it is goods. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
the day we confirm we have accepted your order, if it is for a service, for example calibration services.
the day we confirm we have accepted your order, if it is for digital content for download or streaming (for example, software), although you can't change your mind about digital content once we have started providing it.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team.

Where you have changed your mind, you have to return the product at your own cost. If your product is goods, you have to tell us you have changed your mind and return it (and any free gifts provided with it) to us within 30 days of delivery. Returns are at your own cost. You can:

bring the product to our office premises at Tempcon Instrumentation Ltd, Ford Lane Business Park, Ford, West Sussex, BN18 0UZ, but you will first need to obtain an RMA number by contacting our Customer Service Team. You will need your email receipt and the card you paid with.
send the product back to us, using an established delivery service or using the pre-printed label sent with the goods (which is ordinarily for the return of faulty goods). If you use the pre-printed label we will then deduct £5.00 as a postage charge from the refunded amount. In either case, you should keep a receipt or other evidence from the delivery service that proves you have sent the product and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including creating return labels and our collection arrangements for goods which can't be posted, contact our Customer Service Team.

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

We may reduce your refund (or refuse a refund) if you have used or damaged a product. If you damage or handle the product in a way which makes it not acceptable for resale, we may refuse a refund or reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of damage or the way you have treated the product, no refund may be due. Our Customer Service Team can advise you on whether we're likely to reduce your refund.

When and how we refund you. If your product is a service (other than a subscription service), digital content or goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.

You Can End an On-Going Contract (Find Out How)

We tell you when and how you can end an on-going contract with us (for example, for services or a subscription to digital content or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team.

You Have Rights if there is Something Wrong with Your Product

Return the product to us. If you think there is something wrong with your product, you must first contact our Customer Service Team. They will then explain any further steps to take.

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.

Summary of Your key Legal Rights as a Consumer

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to thirty days: if your goods are faulty, then you can get a refund.

Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.

If your product is digital content, for example software, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

If your digital content is faulty, you're entitled to a repair or a replacement.

If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

If your product is services, for example calibration or installation services, the Consumer Rights Act 2015 says:

You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill or get some money back if we can't fix it.

If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

Your rights if you are a business. We warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products which are goods shall:

conform in all material respects with their description;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.

Your remedies if you are a business. Unless an exception applies (see Exceptions to business customers' warranty) if:

you give us notice in writing during the warranty period within a reasonable time of discovery (or, where damage to goods would have been easily identifiable through reasonable inspection on delivery, then within 5 business days after such delivery) that a product does not comply with the business customer warranty (see Your rights if you are a business);
we are given a reasonable opportunity of examining such product; and
you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.

Exceptions to business customers' warranty. We will not be liable for a product's failure to comply with the business customer warranty (see Your rights if you are a business) if:

you make any further use of such product after telling us it is non-compliant;
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
the defect arises because we followed any drawing, design or specification supplied by you;
you alter or repair the product without our written consent; or
the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

Short deliveries and non-delivery (business customers only). The following further limitations apply to business customers:

claims in respect of short delivery must be made in writing within 5 days of receipt of goods;
claims in respect of non-delivery must be made in writing within 14 days of the invoice date.

We Can Change and Suspend Digital Products

Changes to digital products. We can always change a product to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

Suspending supply of or subscription to a digital product. We can do this to deal with technical problems or make minor technical changes, to update the product to reflect changes in relevant laws and regulatory requirements or to make changes to the product.

We Can Withdraw Products

We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. We let you know at least 30 days in advance and we refund any sums you've paid in advance for products which won't be provided.

We Can End Our Contract with You

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product but you don't do this within 14 days then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price. If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind plus extra rights under our No Quibble Guarantee.

We Don't Compensate You for All Losses Caused By Us or Our Products

Our Liability to Consumers

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section, we are not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Your rights if you are a business.

Our Liability to Businesses

If you're a business, then, except in respect of the losses described in Losses we never limit or exclude (below):

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the product(s) to which any relevant claim relates.

Losses We Never Limit or Exclude.

Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
defective products under the Consumer Protection Act 1987; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We Use Your Personal Data as Set Out in Our Privacy Notice

How we use any personal data you give us is set out in our Privacy and Cookies Policy.

You have Several Options for Resolving Disputes with Us

Our complaints policy. Our If you have a complaint about our products or service, please contact Customer Service in writing with full details by email at info@tempcon.co.uk, or post at the address below.

Customer Service
Tempcon Instrumentation Ltd
Ford Lane Business Park
Ford
West Sussex
BN18 0UZ

We aim to respond to all complaints within three working days and we will keep you informed of progress.

Resolving disputes without going to court (consumers only). Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. While it is not our intention to use alternative dispute resolution, you can submit a complaint to The Furniture & Home Improvement Ombudsman through their website at https://www.fhio.org/.

You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other Important Terms Apply to Our Contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract. If you're a consumer and you're unhappy with the transfer you can contact our Customer Service Team to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if. However, if you are a consumer, you can transfer our No Quibble Guarantee) to a new owner of the product. We can require the new owner to prove you transferred the product to them. If you're a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.