No Quibble Guarantee and Price Match Promise (Consumers Only)
We have thousands of delighted customers and understand how important it is for our customers to know we will put them first. In addition to the cancellation rights in our Returns Policy and the rights set out in our Terms and Conditions, as a Tick Tock Clocks customer and a consumer, you will benefit from our No Quibble Guarantee and Price Match Promise.
About Us
We strive to provide customer satisfaction. If you have any suggestions or comments please contact us.
Here are some details about us for your information:
Tick Tock Clocks is a trading name of Tempcon Instrumentation Ltd. All communication should be directed to our trading address at:
Tick Tock Clocks
Tempcon Instrumentation Ltd
Unit 19
Ford Lane Business Park
Ford
West Sussex
BN18 0UZ
Phone: +44 (0)1243 558 275
Fax: +44 (0)1243 558 288
Our UK VAT Registration Number is GB322039106.
Customer service and technical support is available on 01243 558 275 or by email, fax or post. Our normal office hours of business are generally Monday to Friday inclusive between 09:30 and 17:00 GMT/BST.
We are registered in England and our company registration number is 1535366. Our registered office address is Unit 19, Ford Lane Business Park, Ford, West Sussex, BN18 0UZ.
Making a Purchase
Whether you are a consumer or a business customer, our Terms and Conditions will apply to all purchases made by you.
Any delivery charges will be shown before you are asked for final payment.
We accept credit card payment by Visa and Mastercard and various debit cards including Maestro.
If, once you have placed an order, you wish to cancel it, please notify us as soon as possible either by e-mail, post or fax at the address above. Of course, you can also just pick up the phone and call us between 9am and 4:30pm. In addition to our No Quibble Guarantee (which applies to consumers only), details of your cancellation rights can be found in our Returns Policy and our Terms and Conditions.
Please check your email address is correct when ordering, to make sure the order confirmation is sent to the right person.
Delivery, Shipping and Handling
See our Delivery, Shipping and Handling page.
Credit Card Security
When you send us your details, including your credit, debit, or charge card, during the checkout phase the information is fully encrypted by our industry standard Globasign EV SSL Certificate. You can verify this by clicking on the "Globalsign" logo or on the padlock in your browser during the check out phase. If you choose to pay through PayPal, then the process of dealing with your credit card is handled by PayPal.
If you are in doubt, you may place your order and use the option to send your payment information via phone, fax or post.
If you are paying by card, please make sure the details you give are the same as those on your card and statement. These details are matched against the record your card issuer has and incorrect details may cause your payment to be declined.
To comply with card issuing company rules, refunds offered can only be made back to the original payment means or to an appropriate alternative.
Remittance Terms
If you choose to pay via PayPal, they will deduct funds from your account or charge your credit card immediately. Confirmation that payment has been taken will be included in the shipping notice and the invoice included with your goods.
Returns Policy
If you are a consumer, you have a statutory right to cancel your order at any time up to 14 whole days after receipt of the goods and receive a full refund. Tick Tock Clocks extend this to 30 days, for consumers only, provided you return the goods to us in new resaleable condition within that 30 day period. We reserve the right to reject a cancellation request if we reasonably think that you bought the product in question for business purposes, but we will attempt to contact you (using the contact details you have provided) to discuss this before taking such steps.
To cancel an order within the above period: notify us by email, post or fax at the above address and request an RMA number; where the goods have been despatched or delivered, make arrangements to return them to us in their original packaging and at your cost. Before returning goods, you must obtain an RMA number. Processing goods returned without an RMA number may be delayed or even rejected. Postage or Carriage due returns will be refused.
If your product is a service, digital content or goods that haven't been delivered, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
For cancellations made as set out above, we will refund the cost of the goods but not (unless you are a consumer and bought online or “at a distance” including by telephone) the cost of the original shipping of the goods to you. Where you are a consumer and bought goods online or “at a distance” (including by telephone), we will also refund the standard delivery cost to you (but not any additional cost you paid for an enhanced or next day delivery service, provided the delivery was on time).
Goods and their packaging that are the subject of a cancelled order must be returned at your expense in new resaleable condition. As you would expect, all of our products offered for sale are new and unused; consequently, if you damage, handle or use the product in a way which makes it not acceptable for resale, we may refuse a refund or reduce your refund, to compensate us for its reduced value.
Once you have opened a software package or are in receipt of a license key that has been generated for you, the product is not returnable.
Additional services such as next working day delivery services that have been completed are not refundable.
Further terms relating to returns are set out in our Terms and Conditions, so please read them carefully before purchasing.
Returning an Item that has a Fault
Without limiting your legal rights, all products are supplied to consumers with a one year warranty from us against fault. In some cases, an additional guarantee is provided by the manufacturer; where applicable. we will endeavour to facilitate this for you. Proof of purchase will be required. Details of the warranties that apply to business customers (which last one year from delivery) and related remedies, are set out in our Terms and Conditions.
In the event of an apparent fault within the warranty period, please contact us at the address above. If we are unable to resolve the fault, we may ask you to return the goods or relevant part thereof to us in order that we can find any fault. Occasionally we may ask you to return the product directly to our suppliers in order to expedite the resolution. If a fault is found, we will repair, replace or refund as appropriate (see our Terms and Conditions). Where a fault is found, the cost of simple return postage will be refunded. Any refunds will be made within 30 days.
Before returning goods, you will need to obtain an RMA number from us. Please contact us email, post or fax at the above address to obtain an RMA number. Processing goods returned without an RMA number may be delayed or even rejected. Postage or Carriage due returns will be refused. Please do not bring returns to our premises unless you have first obtained an RMA number.
Further details for consumers and business customers respectively regarding faulty items and returns, including a Summary of your key legal rights as a consumer, are set out in our Terms and Conditions.
Extended Warranties
Some manufacturers offer an extended warranty on some produces; in such cases, we will endeavour to provide you with the information you need to apply for this directly.
All Davis products come with a one year warranty from the manufacturer. However, because we are an authorised Davis Service Centre, we provide a FREE three year warranty on all Davis products purchased from us, on the same basis as set out above save for the extended warranty period.
Liability
Please refer to our Terms and Conditions details of the ways in which we limit our liability, for consumers and business customers respectively.
Complaints
If you have any complaints about our products or service please contact us in writing with full details by email, post or fax at the above address. Your complaint will be responded to within 3 working days and you will be kept informed of its progress and outcome at all times.
WEEE - Waste Electrical & Electronic Equipment
Please do not throw electrical equipment including those items marked with the crossed out wheeled bin symbol in the bin as they should be disposed of separately from normal household waste so that they can be recycled.
The WEEE regulations cover all electronic devices purchased from us and any batteries included with them. They vary depending upon whether you are purchasing from us for "household" or "business" use. For full information regarding these regulations we suggest you visit the Environment Agency web site.
In the UK, the amount of waste electrical and electronic products we throw away is increasing by around 5% each year making it the fastest growing waste stream in the UK. Recycling reduces the environmental impact along with any associated health risks in sending such products to landfill. At Tick Tock Clocks we would encourage you to recycle your old electronic instruments when you purchase from us.
The regulations require us to offer you the opportunity to return your old product to us for disposal when you purchase a replacement and we are happy to facilitate that. If you are a "householder" and have bought a product from us to replace another with the same or similar functionality then you are able to return the old one to us and we will ensure that it is correctly disposed of.
However, you might consider that the expense of sending (not simply the postage cost but also the carbon mileage cost) the old product or bringing it in person to us outweighs the recycling value. Indeed, a better way might be to collect several items of mixed waste to make a visit to your local household waste recycling site worthwhile. They too will ensure that WEEE products are correctly recycled.
This applies to old product that has the WEEE symbol - a crossed out wheelie bin. Before you return any goods, you should contact us for a return number and to confirm that the product you are returning is eligible. The goods for recycling must be returned within 28 days.
All of this includes disposing of used batteries. However, as well as your local household recycling centres many retailers have recycling points for your old batteries whether or not you purchase new ones from them.
The Waste Electrical and Electronic Equipment Regulations 2006 (WEEE) is intended to prevent electrical and electronic waste from being introduced into landfill sites and defines various categories for differentiating electrical and electronic equipment. WEEE applies only to products carrying the WEEE symbol and supplied after the 13th August 2005.
The Company will accept the return of products previously supplied by Tempcon Instrumentation Ltd, labelled Supplied by Tempcon and carrying the WEEE symbol, for correct disposal within the terms of the WEEE regulations.
Temperature Probes and panel mounted products such as Process Controllers are not subject directly to the WEEE regulations as they are intended for installation into other products and are part of another type of equipment, or fixed installation.
Standalone or portable products are subject to WEEE regulations. Tempcon Instrumentation Ltd recognises the need to dispose of these items correctly and will accept the return of these items provided that they meet the conditions set out in this document.
Carriage & packing costs for the return of WEEE products to Tempcon Instrumentation Ltd is the responsibility of the Customer.
A WEEE Authorisation Return Number should be obtained from Tempcon before returning goods. On returning goods to Tempcon Instrumentation Ltd against a WEEE Authorisation Return Number the customer relinquishes all ownership rights. Tempcon bears no responsibility for loss, or replacement, of items returned against a WEEE Authorisation Return Number.
The 2002/95/EC Restriction of Certain Hazardous Substances in Electrical and Electronic Equipment (RoHS) directive calls for eliminating the use of lead, mercury, hexavalent chromium, polybrominate biphenyls, and polybrominated diphenyl ethers in electrical and electronic equipment. Products manufactured by Tempcon Instrumentation Ltd comply fully with the conditions of this directive and Tempcon requires the same assurances from suppliers in all instances.