Call Us Mon - Friday 9am - 4pm on 01525 552032
Whilst we hope that you will be happy with your purchase, we understand that over the festive period, sometimes items need to be returned.
To make this easier for you, we are extending our 30 day returns policy. You just need to let ius know by Monday 1st January 2018 by emailing to firstname.lastname@example.org.
We will then send you a returns number, and details of how to return the item. Please note, at this busy period returns can take up to 10 working days to process, so don't worry if you don't receive your returns details immediately.
If it’s not exactly what you want, or if it does not fulfil your needs, you can send it back - no matter what the reason. We want you to be 100% happy with your purchase.
No complicated list of do's and don’ts, all we ask is that the item is returned unused in the original packaging and that you have taken reasonable care.
Exclusions From The 30 Day Returns Policy
Items not normally stocked such as bespoke, hand made, peronalised with art work such as logos are not eligable for the 30 day return policy.
Bulk orders: If you wish to order a large quantity of one product or are wishing to have artwork such as logo's added we are happy to provide a sample before comitting to a large quantity. Once you are happy with the product any orders for bigger quantities will not be eligble for the 30 day returns policy.
Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened and items that have been used will not be credited. Any credit notes issued must be used within 60 days of issue.
We are sorry to say that items retuned in a used condition or missing packaging will not be refunded and will be returned to you.
To notify us that you wish to return your goods please contact us via telephone or e-mail. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging.
Returns normally take only a few days to process but please allow up to 10 working days.