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Your Super Easy 30 Day Money Back Guarantee

14 Day Returns Guarantee


Extended Returns Policy For Christmas

 

Whilst we hope that you will be happy with your purchase, we understand that over the festive period, sometimes items need to be returned.

To make this easier for you, we are extending our 30 day returns policy. You just need to let ius know by Monday 1st January 2018 by emailing to returns@ticktockclocks.co.uk.

We will then send you a returns number, and details of how to return the item.  Please note, at this busy period returns can take up to 10 working days to process, so don't worry if you don't receive your returns details immediately.


30 Days To Decide

 

We want you to be absolutely delighted with your order, so we are very happy to offer a 30 day money back guarantee to give you plenty of time to decide.

If it’s not exactly what you want, or if it does not fulfil your needs, you can send it back - no matter what the reason.  We want you to be 100% happy with your purchase.

No complicated list of do's and don’ts, all we ask is that the item is returned unused in the original packaging and that you have taken reasonable care.


Exclusions From The 30 Day Returns Policy


Items not normally stocked such as bespoke, hand made, peronalised with art work such as logos are not eligable for the 30 day return policy.  

Bulk orders:  If you wish to order a large quantity of one product or are wishing to have artwork such as logo's added we are happy to provide a sample before comitting to a large quantity. Once you are happy with the product any orders for bigger quantities will not be eligble for the 30 day returns policy.

 

After 30 Days

 

We really want you to be happy with your purchase, but if you do decide after the 14 day period that you would like to return the order,  you may still be able to and receive a credit note, this is reviewed on a case by case basis.

Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened and items that have been used will not be credited. Any credit notes issued must be used within 60 days of issue.

 

All We Ask

 

Items being returned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. We will refund the cost of your purchase including the delivery charge. However we will not refund the cost of returning any items that are unwanted and if you request a collection this will be deducted from your refund.

We are sorry to say that items retuned in a used condition or missing packaging will not be refunded and will be returned to you.

 

How To Return

 

To notify us that you wish to return your goods please contact us via telephone or e-mail. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging.

Returns normally take only a few days to process but please allow up to 10 working days.