Call Us Mon - Friday 9am - 4pm on 01525 552032
If it’s not exactly what you want, or if it does not fulfil your needs, you can send it back - no matter what the reason. We want you to be 100% happy with your purchase.
No complicated list of do's and don’ts, all we ask is that the item is returned unused in the original packaging and that you have taken reasonable care.
Exclusions From The 14 Day Returns Policy
Items not normally stocked such as bespoke, hand made, peronalised with art work such as logos are not eligable for the 14 day return policy.
Bulk orders: If you wish to order a large quantity of one product or are wishing to have artwork such as logo's added we are happy to provide a sample before comitting to a large quantity. Once you are happy with the product any orders for bigger quantities will not be eligble for the 14 day returns policy.
Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened and items that have been used will not be credited. Any credit notes issued must be used within 60 days of issue.
We are sorry to say that items retuned in a used condition or missing packaging will not be refunded and will be returned to you.
To notify us that you wish to return your goods please contact us via telephone or e-mail. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging.
Returns normally take only a few days to process but please allow up to 10 working days.