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Your Super Easy 14 Day Money Back Guarantee

14 Day Returns Guarantee


14 Days To Decide

 

We want you to be absolutely delighted with your order, so we are very happy to offer a 14 day money back guarantee to give you plenty of time to decide.

If it’s not exactly what you want, or if it does not fulfil your needs, you can send it back - no matter what the reason.  We want you to be 100% happy with your purchase.

No complicated list of do's and don’ts, all we ask is that the item is returned unused in the original packaging and that you have taken reasonable care.


Exclusions From The 14 Day Returns Policy


Items not normally stocked such as bespoke, hand made, peronalised with art work such as logos are not eligable for the 14 day return policy.  

Bulk orders:  If you wish to order a large quantity of one product or are wishing to have artwork such as logo's added we are happy to provide a sample before comitting to a large quantity. Once you are happy with the product any orders for bigger quantities will not be eligble for the 14 day returns policy.

 

After 14 Days

 

We really want you to be happy with your purchase, but if you do decide after the 14 day period that you would like to return the order,  you may still be able to and receive a credit note, this is reviewed on a case by case basis.

Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened and items that have been used will not be credited. Any credit notes issued must be used within 60 days of issue.

 

The Boring Bit

 

Items being returned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. We will refund the cost of your purchase including the delivery charge. However we will not refund the cost of returning any items that are unwanted and if you request a collection this will be deducted from your refund.

We are sorry to say that items retuned in a used condition or missing packaging will not be refunded and will be returned to you.

 

How To Return

 

To notify us that you wish to return your goods please contact us via telephone or e-mail. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging.

Returns normally take only a few days to process but please allow up to 10 working days.